Alive Cloud Help and Support

Rename a Video
1. Select the video you want to rename.
2. Click the ‘edit’ button.
3. Select the title below the play icon.
4. Type your new title.
5. Hit ‘Save’

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Add a Description
1. Select the video you want to add a description to.
2. Click the ‘edit’ button.
3. Type your description.
4. Hit ‘Save’

hint: you can also use this area to add chapter markers! see the blue ‘Add Chapters’ tab above for full info.

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Downloading a Video.
To download videos, you must have an active hosting subscription, as downloading is not available on the free 14-day plan. If you’re subscribed, follow these steps:

Download a single video
1. Select the desired video.
2. Click on the 3 dots to the right just under your video
3. Click the download icon.

Download all videos
1. Select a job/collection from the dashboard
2. Click Download all movies

Alive Cloud Download 1
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Alive Cloud Download 2
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Customizing Your Gallery Layout
Easily modify your gallery’s appearance by hovering your mouse over the “Large” text in the upper-right corner. This action reveals a selection of five diverse layouts. The system retains your last choice, ensuring your preferred layout is set as the default even after you log out.

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Change Cover/Thumbnail image
Each movie is represented by a single image to help you visually select the movie you want to watch. By default, this image is randomly generated, but you can easily select your own image if you wish.

  1. In the video page, click on the  ooo  icon (see example image)
  2. Click on ‘change cover’.
  3. Upload your own image, or type in the time-stamp of the exact moment in the film you want to use.
    The easiest way to do this is to play the video and pause it on the exact frame you want. Then click on the ooo to open up the ‘change cover’ tool. You’ll now see the timestamp from your paused video is already typed in for you.
  4. Click ‘Set Cover’ and you’re all done.
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Effortlessly Share Your Videos
Sharing videos is a breeze with Alive Cloud:

1. Access the top menu and choose ‘Account/Add User.’
2. Click the ‘Add New User’ icon.
3. Input your friend’s name and email.
4. Tap the blue ‘Generate Code’ button.
5. Browse the list below to select the videos you wish to share.
6. Finalize by hitting the blue ‘Send Invite’ button.

Your friend will instantly receive their invitation email (copied to you too), with their unique Gallery Code. They can now log in to Alive Cloud using their Gallery Code.

Your friend can only see the movies you’ve chosen to share, and cannot access your account, payment details etc.
You can amend these settings or delete a friend at any point. 

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Creating Video Chapters

Enhance your video’s accessibility by adding chapters using these straightforward steps:

1. Click the Edit button.

2. Insert chapters by typing timestamps followed by corresponding chapter titles in the video description, one entry per line. Begin with 0:00 and ensure each chapter spans at least 8 seconds. Example:
0:00 Start
2:30 Exploring New Lands
6:45 Culinary Delights

3. Save your chapters by selecting the Save button.

4. Hover over the timeline to preview chapter names.

5. Click on timestamps to seamlessly navigate to the beginning of each chapter.

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Searching within your movies is really fun, and more rewarding if you understand how it works. There’s two ways to search. You can seach within the ‘Job’ which looks through all the videos in your collection, or you can look within a single video. As this feature is AI-powered, it’s improving all the time, and Alive Studios are constantly making updates, so keep checking back regularly for even better results.

Method 1: Search within the whole job

  1. Type your search term into the search bar at the top of the page
  2. The results will be displayed on the video grid
  3. Toggle between the 3 icons just under the search bar to change the layout of the results
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Method 2: Search a single video

  1. Open the video you want to search
  2. In the top-right corner of the video, click the magnify icon
  3. Type the keywords into the search-bar
  4. Click on the highlighted moments in the timeline or use  <  >  to skip between results


Advanced Search

Narrow down your search to a certain category or categories by using search shortcuts.

for example: if you want to find all clips of your dog type o:dog

or you can search for anytime a person says your dog’s name. Let’s pretend he’s called “Boris”. You would enter s:boris

The results can be interesting depending on what the AI thinks is happening in your movie!  

Have a play and see what you can discover. This is a really new technology, and we are learning on the job, so please share your findings with us to help us continue developing.

Speechs:wordSearches for words that are said in the video
Facesf:wordSearches for people whose face is visible in the video
Textt:wordSearches for text that is visible in the video
Objectso:wordSearches for objects that are visible in the video
Actionsa:wordSearches for actions that are performed in the video
Soundsz:wordSearches for sounds that can be heard in the video
Titlen:wordSearches for titles (names) of videos
Descriptiond:wordSearches for descriptions of videos
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Need to ask a question?

We want you to have a great experience using our service, so please pick up the phone and chat with us, or fill in the form below.

No awful call centres here! You’ll get straight through to our studio. If the studio is closed or we’re on another line you’ll get through to the lovely Nicci on reception who will take a message so we can call you back.

We’re open Monday-Friday 9am to 5:30pm, and also most Saturdays.

Alive Studios direct number: 01626 683139

PHOENIX 5K

New for 2023, our Phoenix 5K full frame scanner gives us our most significant camera system update ever, offering next-level image quality in a 16-megapixels frame scan. Our scanner takes individual photographs of each cell of your film from 8mm all the way up to 35mm film. You can have your film scanned in 2K, High Definition, or 4K Ultra High Definition. AI technology is then used to remove dust, remove harsh noise while recovering real detail, restore colours and create an artefact-free perfect 24fps movie.

Alive Cloud
ALIVE CLOUD

Alive Studios AI Movie hosting is free for 14 days.
 Log in via your computer, or download the free APP to your phone or tablet so you can take your memories with you wherever you go. Automatic AI indexing of your videos, Search for words, car, dog, person and more.

Log in online to make changes to the titles of your movies, create multiple user logins for all your friends and family so they can share the experience too. from £24/year

Terms and conditions.

General
Alive Studios is a trading name of The Good Life Studios Ltd.

Leader tape
We edit out as much unused film as possible including the leadertape at the start of each reel. Whilst we cannot remove everything without charging for a full edit, we do endeavour to remove as much unused film as possible.

How long does it take?
This is a tricky question. We receive orders from a single video/reel to a room-full, so we’d need to know what you’re sending to give a lead-time. We find we are in high demand and always have seveal weeks of work already scheduled in, so if your order is needed in a hurry, just phone and tell us what you need :)

Damage, Loss, Post & Insurance
Orders are accepted on the basis that the liability of Alive Studios for any lost or damaged material shall be limited to the replacement with an equivalent amount of new blank stock. This is due to the unavailability of General Insurance cover for work of undefined value. When returning material to you we will use the post office services or a courier for larger items. We respectfully remind customers to retain a safety copy or take out Specialist Insurance Cover where appropriate.

Film Format
Our DVDs are region-free and play in PAL. DVD’s are normally DVD-R, but we may use DVD+R or Dual-layer discs where required.

Framing and TV Cropping
In standard definition, some film types do not fit modern TV formats, so we may re-size to fit for the best viewing pleasure. You should also note that some TV set apply their own cropping to a picture as well. By agreeing to these terms, you accept this information.

Damaged Film
Whilst we don’t generally charge extra for poor/damaged/dirty film, we reserve the right to do so if we feel it is required, but will always agree it with you before starting work.
Where splices break, we repair them without charge. If a film is temperamental and doesn’t want to go through we will always try it in several machines to make sure it’s had it’s best shot at a transfer. Where sprocket holes are punctured or torn, we will still transfer the film, often with no visible problems. However, some sprocket damage prevents a steady image from being obtained, in which case we transfer the whole film, then edit out any sections which ‘jump’ or drag because of the damage. This way we keep as much film as possible, and with careful editing you don’t even notice any is missing.
information.

Dust and Hairs
We employ a very good dry-cleaning system which catches most of the dust and hairs commonly found on cine film. It is inevitable however that there will still be dust and hairs present, as it’s impossible to remove them completely with a dry-clean system. It is also common for the dust/hairs to be imbedded into the emulsion making them impossible to ‘blow’ away, so you should expect a small amount to be visible in any transfer. The demos on our website give you a very realistic example of what you can expect.

Content of film
By signing our terms you are stating that you own or have permission to copy the material provided, and indemnify Alive Studios against any action including copyright infringement. If we feel the material to be of an indecent or illegal nature we reserve the right to refuse to continue and no refund will be offered.

Mistakes/Backups
We aim to keep your film footage on our editing suite for 30 days after completion to allow us to correct mistakes, after which time all footage is deleted. You must report any problem with your order within 14 days of receipt. We will retain a backup file of your DVD/Blu-ray for 60 days after completion to allow you to order extra copies. After 60 days, you would need to return your original disc if you wanted us to duplicate it for you. Due to the instability of data storage devices, this backup service is not guaranteed, and whilst every effort is made to retain your files for these periods, we cannot be held responsible for hard-drive failure resulting in us not being able to access your job. For very important projects, we suggest you order a digital copy on a hard-drive for your own security.

Delivery/Collections
We return orders via signed delivery with royal mail, or courier. This courier demands that items delivered damaged are reported within 24 hours of receipt, so it’s essential that you contact us immediately if your parcel is damaged.

Cancellation Policy
You can cancel your order by email any time up until we begin physical work on your job.
If no work has been started, we will refund you in full (less any costs we have incurred in taking your order shown below).

Cancellation fees
If we arranged a free courier collection, you will need to pay for this at £8.50.
If we processed a card payment, we will have incurred a handling fee which will be deducted from your refund. If we have to return your material to you, we will deduct £8.50 for the courier fee.
We will deduct £2.50 admin fee in handling the paperwork involved with a cancellation.

Refunds
Orders paid for by card will be refunded to the card.
Orders paid by cheque or bank transfer will be refunded by bank transfer.

Faults/Returns
You must notify us of any damage to your parcel or missing items within 24 hours of receipt.
You must notify us of any errors or faults with your transfer within 14 days of receipt.

Order Cancellation
In the unlikely event that you cancel your order, we reserve the right to charge a fee to cover admin/postage/bank fees we may incur.
Credit card payments are refunded subject to 1.197% charge.

Misc
We reserve the right to demonstrate our abilities by showing examples of work undertaken for our clients on our website, brochure, DVD and other advertising or promotional activities.